Telkom Review

I am in arrears with Telkom for 4 months. Telkom blocked my phones after the 2nd month and I made a 40% payment and was told afterwards that I would have to pay the full amount for my phones to be reinstated. I paid the 30% the next month but I could not continue paying due to financial constraints. Then I bought myself a prepaid sim. I did not hear anything from Telkom until I get a nasty email from Nubebt Collections stating that I have to pay the full outstanding amount of R10k by the close of business tomorrow 26.04.2024. I don't have that kind of money. I don't even have enough to feed my family of 5 and I am the only breadwinner in the family. Now they want me to restart the repayment process by doing the 40% payback, then 30% and then a further 30% + the current amount . I don't have R4500.00 and when I said this, the consultant said that I will then have to accept the summons to go to court and explain my case there!!! I have been a loyal customer of Telkom since 2004! And twenty years of taking my hard earned money and myself being in financial difficulties like most South Africans I have to be taken to court by Telkom!!! Is there any assistance out there on how to fight back with Telkom?