Telkom Review – Absolute Incompetence

Telkom fibre has proven time and again that they are utterly incapable of running a professional service.

In May, Telkom double debited my account without informing me. I reversed the second debit (which was only fair), but instead of communicating or correcting their mistake, they kept on double debiting me. Again, I reversed the extra charge—because there was no communication whatsoever to explain that they had skipped a debit in April.

Eventually, Telkom blocked my account, and I had to waste my time going into a store, only to be told it was due to an internal admin error—an error that had absolutely nothing to do with me. And yet, I was forced to double pay for their mistake.

To make matters worse, this month I’ve been charged more than my usual amount. Despite being told I would receive a discount for the inconvenience, this never happened. Instead, I’ve been overcharged again.

Calling their call center or visiting their stores is a nightmare—staff are unhelpful, clueless, and show zero accountability. Telkom’s customer service is nothing short of ***********, careless, and disgraceful.

No business should treat customers like this. Someone needs to be held accountable, because Telkom clearly doesn’t care.