TELKOM RETENTION DEPARTMENT ALIENATED ME FOREVER

I'll start with You should change the name of RETENTION DEPARTMENT to the ALIENATION DEPARTMENT because that is exactly what they did to me.

I NO LONGER NEED YOUR OR WANT YOUR SERVICE. You(Telkom) HAVE NO FURTHER AUTHORITY TO DEDUCT ONE CENT FROM MY ACCOUNT.

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I used to be a SmartBroadband client. I cancelled the service in mid-Jan to be effective 31 Jan. On the 31 Jan, I went to Krugersdorp (Key West) branch to un-cancel my cancellation, as I have changed my mind. On this day load-shedding kicked in, and I waited till 12h30 the (31 Jan) until load-shedding finished. The lady who assisted me said they had problems connecting to their servers after load-shedding. The lady then commented on the profile to Un-cancel it - she even showed me on the screen that the effective date of cancellation is set to 23h59:59 the 31st Jan.

The next morning the 1st Feb the router was disconnected, and I assumed the message did not reach whoever it needs to arrive in time. I went back to the same Telkom Branch, and another Gent once again assisted and made notes on the system.

On the 7th of February at 12h48, I was phoned from number ********** to my cell number **********. The gentleman introduced him from Telkom's retentions department. He asked if I am still happy to proceed with the exact same package I was on (as per invoice), - I rep**** yes. He then said he would action this and it should take 3 days and I will receive an SMS. He asked if I still had the sim, and I rep**** yes, although the router I used was reset of old all old settings. I did try to reinsert the Sim, but unfortunately is not connecting.

Please advise if this service was re-instated or not if so is there are any special router settings I must enter etc. I use the Huawei B315 router as received when I initially took out the service.

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The above writing sent to *********** this email was received from Telkom by their online service chat platform. This person, if he never exists even bother to reply to his/her email.

Nothing happened: On the 27 February 2020. I received yet another call from Telkom Retentions department. Again the same story. The guy said it is all good and that I must remember that I will be pro-rata billed for the remainder of the month. STILL, NOTHING ACTIVATED…..

1 March 2020

On my bank statement, an amount of R25.00 got deducted for Telkom. I thought yea I'm back online. Just to see my router connecting to nothing..

I went back to Telkom KeyWest, Krugersdorp. Where the assistant told me there is no current order. There is nothing processed. I inquired about the R25.00 deducted which was deducted; The lady said this was for usage on the 1 February 2020. So hang on. My router was dead. Your system said my Time is Up on 23h59:59 the 31s January 2020. Yet still, you dare to charge me with out the service.

So as I started, this is how I will end:

So, in summary, I went to your shop twice, your RETENTIONS DEPARTMENT Phoned me twice processing the I will be retained as a customer. Twice Nothing.

You should change the name of RETENTION DEPARTMENT to the ALIENATION DEPARTMENT because that is exactly what they did to me.

I NO LONGER NEED YOUR OR WANT YOUR SERVICE. YOU (Telkom) HAVE NO FURTHER AUTHORITY TO DEDUCT ONE CENT FROM MY ACCOUNT. Your Rating -(minus) 100