Telkom Responds on HelloPeter, but then does nothing further!

This is the second time I am reviewing Telkom for the same case. "Interaction REF: AI ********** Regards Gerard Telkom Social Media Team " Gerard from the Telkom Social Media Team, **** to me on 13 Jul 2018, 13:31, that "This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused." Well 3 months later, I'm still receiving a R8000 + Telkom Bill which is utterly incorrect . I am now concerned that my account will be handed over and my credit score affected negatively. I get absolutely no response from anyone that i was dealing with. "Tumelo Mohlatlole (T) ********** recipient's mailbox is full and can't accept new messages at this stage. " The person above mailbox has been full for over 2 months now! This is disgusting service! The fact that i can't get hold of telkom through their own channels, and have to use HelloPeter just to get any sort of response, is pathetic! Please just tell me how to get my account fixed before they mess up my credit score!