Telkom 'responds' but does nothing to resolve!

I am still waiting for the last copy and paste repsonse from Telkom to actually be attended to:<br> <br> >>Thank you for making contact with us.<br> <br> >>Please be assured that this matter has been escalated to the relevant department and feedback will follow.<br> >>Your reference number is SM182446.<br> <br> >>We apologise for any inconvenience caused.