Telkom "responding" to HP but that's where it ends...

I logged a complaint w.r.t. a refund, on 21 July. https://www.hellopeter.com/telkom/reviews/not-refund-after-cancelled-application- **********

Yazied promptly rep****, indicating that the matter was escalated, and provided me with a reference number. Nothing happened until I again followed up using an HP comment. I then got contacted to supply proof of payment, which I immediately did. Nothing happened until this day...

Phoned 081 180 this morning again to follow up on the escalation reference number Yazied supp****. Spoke to Tobela Natela who confirmed that both the initial refund case, as well as the escalated case that Yazied logged, was closed with no comments!! He said he will log something new again, but I have no hope anymore...

Yazied and colleagues, please don't leave any empty HP responses. Phone me, take accountability, and sort out this issue.