TELKOM - Requires you to stay calm in a mismanagement mess

Telkom is quick, fast and efficient when signing you up for a contract, the service is excellent and efficient. But let us not talk about the cancellation of a contract. The department seriously lacks effort, communication means and processes. My Story continue here....

I had 4 contracts which I wanted to cancel, after a long tedious and slow response I finally managed to get the process out of Telkom, on how to do this. After I have cancelled the contracts and paid the outstanding balance including the penalties of 24k. Telkom sent me a bill the next morning showing that they will be deducting 18k from my account. I took the foresight to rather call them to rectify this mistake on their behalf, although we all know how long and "high call volumes" Telkom is ALWAYS experiencing - with no effect from management to rectify this service delivery issue.

Anyway as I was saying they promised me that they won't be deducting any moneys from me after I finally drove in to the shop, just to hear that they don't deal with billing, complained and then got away with them telling me somebody will phone back. Which they did promptly after I visited the shop. But alas it does not end here and does not bode well with the recurring problems that I fear Telkom is unaware of...

Come the 15th I have been debited my whole salary and more to a total of 18k. I now sit with a dilemma whereby Telkom said over the weekend that their "Back-office" is closed I need to wait until Monday - today - 2018-06-18. I have had no means to get to work, could not support my family over the weekend and still do not have any money to get by today. Yet I had to ask a couple of favors and borrow a couple of Rands to get by, get back to the store and ask them to phone me again, since one cannot wait 18 minutes on a phone just because of high call volumes....

Please do not subscribe to any Telkom services, as to date I have NO compensation for my damages nor my moneys back after their blunder..... I am still awaiting the "managers'" calls....

Please be very very weary of using telkom services...