Telkom request to move line

I moved home at the end of May and requested that my landline be moved to my new address which is 2 kms from my old address. I have contacted Telkom on numerous occasions for the line to be moved. I have called them around 50 times, visited the store, and app**** online, sent emails but without any success. Each time the order is cancelled. I was then advised to apply for the landline to be migrated to VOIP as this might be an easier route. But this has also not been done. I have even tried cancelling my ADSL. Here too I've encountered problems. One of the consultants advised that I should rather cancel my line. Why cant a simple request be done?!! I don't know what else to do.