Telkom request not attended to since 26 Aug 2015

I made a call to telkom on the 26Aug 2015 regarding canceling my internet but still keep my line, end September i followed up to see if this has been done just to get a msg saying the department has been closed and i need to go into a branch. on the 21 Oct 2015 i went to Rosebank branch to launch a complaint and also to get assistance into canceling my internet which has been confirmed they have received my cancellation request on the 26Aug 2015. on the 21 Oct i received 3 ref # : ***8 , ***3, ***7, I have not received one phone call from Telkom regarding this, I have been calling and calling Telkom regarding this and even requested that the manger to contact me which also has not been done. Telkom has been deducting R750 off my account since August for internet i do not use. the service is pathetic and Telkom better refund me! i am disgusted in Telkom!!!!