Telkom represented by Selldirect

My 78 year old mother had a cell contract that expired end Feb 2019. She was approached by phone by Sell Direct on behalf of Telkom. The agent simply told her they will be delivering her updated contract with a new cell. She told them she does not want a new phone or a router that they have promised. A few days later they pitched up and delivered the parcel at her home and started billing her. She suffers from dementia and is not technically minded at all. After investigation we found out that this is not an upgrade on her existing contract but a new Telkom contract. She now has two contracts, two phones etc, and a router that she does not know what it is, totally unwanted. She and other family members tried to return the phone within the 10 day period for that but they did not want to accept the phone. In this 10 day period Sell direct simply ignores you. They do not have offices and everything is via a call centre which simply gives you the run arounds. They are mandated by Telkom, but Telkom does not take any responsibility for these ******, making Telkom accomplishes. In the past two months we have been to Telkom several times and had numerous phone calls with cell direct. Sell Direct never return any calls or deal with the matter. Telkom would only tell you that you should contact Selldirect , although it is a Telkom contract. In desperation we have stopped the debit order and got a threat within 2 days of Blacklisting. A Final note, the new phone has never been activated or used, sim etc still in unopened. Never did she sign any contract. The fine print on the box and pamphlet delivered states that if you open the parcel you accept the contract conditions. How ridiculous!

This behavior is totally ********* and the system is designed to fool the elderly and other vulnerable people. It equates to theft and *****. Be warned against these ****** Selldirect and their partners in crime Telkom.