Telkom Repeatedly Suspending Fully Paid Account – Absolute Incompetence and Zero Accountability

I am beyond fed up with Telkom’s shocking service and ongoing incompetence.

Since last year, we have physically gone into Telkom stores more than TEN times to resolve the exact same issue: our account gets suspended for “non-payment” despite being paid in full every single month. Every time we go in, we are told it has been “fixed.” And without fail, a few weeks later our account is suspended again.

How is this even possible?

This is not a once-off error. This is a repeated administrative failure that Telkom clearly cannot get under control. It is exhausting, infuriating, and completely unacceptable.

The in-store experience is just as bad. Staff members seem completely unsure of what they are doing, and there is zero accountability. We escalated the issue to the store supervisor, Lindilani, and instead of taking responsibility, he responded with attitude — as if we are the problem — when Telkom is very clearly at fault.

This has gone far beyond inconvenience. As a woman in South Africa, having my network cut without proper warning is dangerous. There have been multiple times I have been unable to call or message my husband while travelling home from work because Telkom suspended a fully paid account. That is not just bad service — it is reckless.

We have also wasted our own petrol and time driving to Telkom stores more than ten times to fix something that should have been sorted out the first time. Why must customers continuously pay the price for Telkom’s incompetence?

At this point, we have completely lost trust in Telkom. We want this contract cancelled immediately, and we will not pay a single cent in cancellation penalties. Telkom has repeatedly failed to deliver the service we are paying for.

This is absolutely disgraceful service from a major telecommunications provider.

If anyone senior at Telkom actually takes customer service seriously, this needs urgent intervention.