Telkom repeatedly breaks its promises

On 8/7/2015, I called Telkom to arrange for the transfer of my residential line to our new home. I arranged for the move to be done on 28/7/15. About 10 days later, I called Telkom to seek reassurance that the order would be executed on 28/07/15, as originally arranged. The consultant reassured me that the order would be executed on 28 July 2015. On the morning of 28/07/15, I again called Telkom to try to find out what time the technicians would be doing the required work. I was informed that it could be at any time between 07:30 and 16:00.. By 16:15, having heard nothing, I again called. The consultant called the exchange at Queenswood to find out why the transfer had not been effected. Ultimately, I was promised that the transfer would be effected today, 29/7.<br> This morning I again called Telkom. The consultant undertook to \escalate"the matter and that someone would contact me \""soon. A few minutes later"