Telkom repeated failure

With reference to the complaint dated 09 December 2014 - I have repeatedly called the accounts department after receiving a bill that didn't take into account not having a land line or internet line for 5 weeks.<br> I have continued to pay but insist that my bill be credited for the period that I was unable to have any use to what I supposedly pay for.<br> I have already been so inconvenienced and now to follow up daily about been credited is unacceptable.<br> When I received the bill in January i called the billing department who ensured me that approx R140 was credited to my account and an additional R360 (approx) will be credited in February.<br> I have not seen any credit on my statement and would appreciate it if someone could contact me who can resolve this matter urgently.