AP
Ann P

1 reviews | Active since Mar 2013

16 Mar 2017, 11:41

Telkom Repairs disasterous

<p>Telkom needs to get their repairs sorted out. The entire area of Highway Gardens Edenvale have phone problems with Telkom. Number with the prefix 011 974 ..... have been switched with other phone owners. The same applies for those persons with phones commencing 011 392.......</p> <p>Our internet lines is eventually working after 2 weeks, but the phone lines are mixed up.</p> <p> </p> <p>How can good service be a minumum of a 10 day turn around time</p> <p> </p> <p>We are all tearing our hair out!!!! Telkom - get proper technicians to do the work - or train your staff PLEEEEEEZ. You're costing everyone money.</p>

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Replies (3)
Telkom
Telkom's reply17 Mar 2017, 09:14
Official

Good Morning Ann,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply17 Mar 2017, 09:14
Official

Good Morning Ann,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply18 Mar 2017, 15:32
Official

Hi,

unfortunately there are cables that need to be replaced in the area due to cable theft. We have requested progress and possible ECD from the managers in-charge of the project and will advise as soon as possible.

Regards
Garreth

Best regards,