AH
Abdullah H
1 reviews | Active since Mar 2018
20 May 2018, 01:52
Telkom rep fail
On 4 May 2018 I went to Telkom Vangate mall store to get advice for a upgrade. The rep who assisted me (known as MA) adviced me to upgrade my contract to a 20gb LTE deal that was on special. I thought the price was good and decided to cancel my current 20gb deal and upgrade my other contract to a 20gb deal. I only realized afterwards when I checked my telkom app that he upgraded my contract to a 10gb deal!!! Why would I cancel a 20gb deal for a 10gb deal!!!
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Telkom's replyOfficial
01 Jun 2018, 11:13Good day Abdullah Harris,
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply01 Jun 2018, 11:13
Official
Good day Abdullah Harris,
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,