Telkom renders NO service

It is out of desperation that I send Hello Peter this review. I have been without a landline and internet since 20 December. After reporting the fault Telkom wrongly cleared it. I then reported it again and still nothing happened. It was 'escalated' with reference 23698. I phoned again this morning and again the consultant said the technician is on his way...the same story as the past 4 days? I pay my Telkom account but I have no service? You can phone me on ***