Telkom remains ***********.....

On the 1st Oct I called telkom to cancel my 94 year olds mother's telkom line and adsl. As the account isn.t in my name the agent asked me to submit a signed letter from my mother, copy of ID and account to 10210/10212 to cancel. On the same day I did so, as no response was received I called again and sent another email chaser. Today I received an email from Telkom advising I must call and cancel telephonically!!!! Telkom please note that I have given the required 30 day notice and will not be liable for any bills post 1 November due to your incompetence and poor service