Telkom reluctant to move my ADSL to the holding pool but just cancelled the ADSL completely

<p>Hi, I'm very upset and annoyed with the pathetic services that I am getting from Telkom. I have been having a Landline and an ADSL service from Telkom. Due to constant poor ADSL service, I decided to move the ADSL service to a new service provider (Mweb) that I have faith in. Telkom sent me a cancellation form to cancel the service with them and get the ADSL line to be placed on the holding pool, so that Mweb can take it over and provide me with the ADSL Service and the Data for the WIFI. I was sent a form to complete and I completed it and sent it back to Telkom. I was advised that everything will be sorted out in 21 days. Telkom took their precious time to sort this out till I had to constantly call to get it resolved. Then someone from Telkom who is clearly *********** thought of doing their own thing that they just feel like doing, ended up cutting completely off the ADSL without placing it in the holding pool, so that Mweb can take over. All that was never my instruction and it's now completely inconveniencing all my things as I rely on the Internet on a daily basis and I can not afford to continue having this inconvenience from Telkom. I have been calling different departments at Telkom from 1pm today till now 9pm, and no one seems to be willing to help me and some agents seem to be clueless with their jobs and processes to get this sorted out. Some of the agents told me that I have to re apply from scratch for the ADSL and they are saying it will take up to 21 working days for it to be sorted out. What frustrates me is that all this is a mistake from your side from and not my fault, and now it's my problem that I have to re apply and wait all this time to get this resolved, and why do I have to suffer now for a fault that was done by someone from your side?. I have requested several times to talk to superiors and agents seem to be avoiding to put me through to them. Honestly I have no time to reapply and wait any longer for the mess that was done by an *********** person and also I'm so upset to be getting all this treatment and failure by agents that I have spoken to, to get to assist me. Everyone seems to be reluctant to help as usual and that is part of the reasons why I am moving the ADSL away from Telkom. If ever there was another service provider for the Line, I was also going to move it away from Telkom and do away with Telkom completely. Can someone get back to me about this and all I need is for the ADSL to be placed on the holding pool. Telkom service is absolutely pathetic and I am disappointed.</p>