TELKOM RELOCATION NIGHTMARE !!!!!

I am trying to relocate my line, I am calling telkom daily with no help. being sent from department to department. Its like they just get staff from the road with no training and put then in the call center. I asked so many times to speak to a manager. Till today I am still waiting for a call. I recently found out when I was relocating my line telkom put the incorrect address on systerm. I am from Durban, They added a address in Jhb. I called and spoke to Thobeka in sales(10213). She said I should call the technical department (10210) I called the Technical department and spoke to Andiswa who then sent me back to sales as she said she can not assist me. I called sales back and spoke to tyron, He then told me the technician (Phinesis Langwani) put my order on hold because he can not find my address. I called and spoke to Phinesis. He told me that he can not find the address in JHB. I told him I am from durban. He then told me he cant help as he cant come to DBN. A new technician will be sent out. I called sales back and spoke to Nkosinathi Mhlongo said they will send a request to the technicians and I will be called in 24/48 Hrs. This was 5 days ago. I called again and spoke to Nomvelo Cele which then told me that nothing has been done about my incorrect address and that she will process everything again and send it to the back office and they will have to reprocess this that will take another 24/48 hrs.

This is going on for weeks. How can a company have so many *********** staff that cant do their job correct. How was my order sent to a different address when I gave the correct address which is on the call recording. The agent even confirmed that the back office had the correct address and put in the incorrect address. I am currently paying for this account which is not even connected at my new property. I have looked on the internet for any contact details for telkom management or email addresses. There is nothing that works. Who is going to compensate me for all my time that I have been running around trying to fix the F up that was done by telkom staff? What about paying for a line that is still to date not installed.

When will my line even get sorted out??? When will telkom staff get trained to provide a proper service we are paying for?

between all my calls to 10213 80% of the time a person answers that says it is the switchboard and they will take out details and call back. This happen about 15 times. Till today I did not get 1 call back. They said they having a high volume of calls. If we wanted to be called back we would have left a note on the web to be called back. I even told them I will hold on. She said you will hold on all day we are very busy.

I am so sick and tired of calling telkom 5 times a day. I really dont know what to do anymore