Telkom - Release of fibre line

Telkom suspended my landline and fibre line due to so-called non-payment (the day that they suspended my line I owed them R120 which was due, according to their own statement, three days later).

I am not interested in reconnecting the line with Telkom and want to move over to a new ISP but require a cancellation number from Telkom as proof that Telkom has released the fibre line. I have been sent all over Telkom (Cancellations, Accounts, Moving your line) and yet nobody can give me a cancellation number (apparently the reference number starts with VT-******xx) to state that the line is now available for another internet service provider to use.

It has been two and a half weeks of trying ....