Telkom Rejection fee refund.

Ref: ********** 9

I spoke to Tshegofatso Mokwa not sure if that's the correct spelling, I requested for the charges of the rejection fee to be reversed and they refused telling me i know about this.

The agent spoke to her team leader by the name of Ncobile Thusini not sure if that's the correct name, she confirmed they will NOT refund it to the agent.

Basically Telkom does not deduct the account on the exact date of debit its always the last to debit my account, when it returns or rejects they charge a rejection fee.

Bear in mind nowhere in my contracts does it stipulate that i will pay a rejection fee.

I had spoken to the previous agent which she escalated for a refund and this was done successfully in March 2019, the amount sat in credit to pay for April 2019.

This is a formal complaint, next i am lodging this with the Ombudsmen, The company knows that this is a valid complaint because no communication was ever sent to me to disclose anything about rejection fees.

If this is not resolved in the next 48 hours, I am taking this further.

Telkom complaint ref: ********** 9