telkom rejected my dispute

I have logged a dispute with ref no. ***0 on my account no.*** as my friend made me aware that the area we live in only supplies a 2mb copper line, we both were paying for a 4mb uncapped adsl line.<br> <br> the dispute he logged in was accepted and he was credited by Telkom, where as the dispute I logged the same day for the same reason was rejected with no reason attached.<br> <br> No one at Telkom informed me that my area only supports a 2mb copper line not even the technicians sent out to my place.<br> <br> Does Telkom only favour some clients and how many clients are still being ****** this way?<br> <br> I got the rite to be credited just like my friend.!!!<br> <br> I need urgent feedback to make sense of all this.!