Telkom reinstating accounts

<p>My account was in arrears and was restricted by telkom in terms of data and outgoing calls. I've paid the account up to date and called the contact centre who says the restriction will be removed within 7 working days. I confirmed that I could email proof of payment and asked if we are then refunded for the days that we cannot use the service from the time we have paid up to date. The agent said no. Is this in line with the National Credit Regulators Rules? The account has to be reconciled by their accounts department. Why can they not accept proof of payment?</p>