Telkom reimbur*****t requests since August 2020.

I have cancelled my ADSL line due to the service not being avilable and asked to be reimbursed. I have repeatedly asked to be reimbursed for fees charged for a few months. I have sent some emails since the 25th of August last year but have not received a response as yet. The last email was sent to a Telkom escalation email address on the 31st of March.