TELKOM Reimbur*****t of funds R3 711.30 for breakdown in services rendered

Fibre and Wifi not working according to agreement with Telkom since September 2017. I work from home and I am dependent on internet access to conduct my work. From September 2017 the only way I could access the internet was by plugging my laptop into the wall connection. None of my other devices were able to access the internet for which I was being billed, and paying. I have tried numerous times, calls and emails, to get someone from various departments: Billing; Sales; Faults; Fibre, to assist but either got no help or no response at all. Eventually I asked for a technician to come to my residence to try to resolve the issue, but the technician sent by Telkom had no knowledge of fibre optic., so could not even assess my situation. Thereafter, NO help from TELKOM. This situation has cost me many hours of inconvenience: Lost work hours and income as a result. I have honoured my payments to Telkom, with the hope that my technical problems will be resolved by Telkom, which never happened. After 4 months I had no choice but to seek the services of another internet service provider. Notwithstanding the fact that I continued my Telkom payments in the hope of balance sheet correction after an internal investigation from Telkom. This logical and required action never happened. I hereby require a 75% reimbur*****t of money paid to Telkom from September 2017 to April 2018 (6 months) and 100% reimbur*****t for March and April when NO internet service was available from Telkom, for inconsistent and undesirable internet services rendered by Telkom, inconsistent with the original services to be provided. This amounts to R2 836.14 + R1 325.16 = R3 711.30 (R630.26 per month X 75%= R472.69 X 6 months = R2 836.14 ) (R620.05 Mar + R750.11 Apr = R1 325.16 ) Account no 1 (acc no. issued by Telkom until Mar 2018): ********** 15872 Account no. received for Apr-Jun 2018: ********** 66