Telkom refusing to update information with the credit bureau

I have received this email on the 18th of July 2017, still my information is not updated with Experian. This is very disappointing as i had expected telkom to sort this matter with all the parties involved. Please assist urgently.

Hi Lebogang, I hope this mail finds you well. This is regarding the above reference number. We have escalated your query to Gerschwin Lindhorst for quick assistance. Should you wish to reply, please use the following email address: ********** Apologies for any inconvenience caused. Regards Tando Mehlo Specialist: Social Media Division: Customer service_SOC Telkom Mobile & ADSL **********