TELKOM REFUSING TO TERMINATE ACCOUNT

On the 30th of June this year, I sent Telkom an email to the cancellations department to give them my 1 months notice of cancellation. 2 months later, in August I called Telkom to advise that I am still receiving bills, and was advised that the cancellation had not been actioned on their side and would be actioned immediately. Another month later, I am receiving invoices in arrears because it seems that Telkom is unwilling to cancel my subscription. After calling them again, I have been on hold for a good 45 mninutes, only to have the call terminated by their customer service assistant. <br> <br> In the entire time since I sent the initial email, I have not used the line whatsoever, and am unwilling to have a Telkom line seeing that it is no longer necessary due to the introduction of fibre where I live.<br> <br> I really wish that I could terminate this account without having to resort to outing your shoddy customer service!