TELKOM REFUSING TO SOLVE IDENTITY THEFT CASE, TAKING MY NAME TO DEBT COLLECTORS

I WENT TO TELKOM TO REPORT IDENTITY *****, someone opened an account using my details, opened an account with Telokm , took IPhone Phones, top of the range, 31 December Telkom debited R5700, I queried with Telkom, the lady at the Glen mall, wrote an email to their ***** department , she didn't give me a Case number, she told me they will call me on the 25 January Telkom debited R3,700, AGAIN 26 January Telkom debited R9200, I went to Crest to mall to query again, the lady gave me a phone I spoke to Lesego Evans Thokazani Kunene, he emailed me a cancelation form , to complete which I did the consultants at Cresta mall , were refusing to help me to fill the form , because some info I wans sure, finally I finished filling in the form and sent Lesego my ID Copy,

01 February 2019, Telkom has HANDED over the account the DEBT COLLECTORS, the debt collectors are now calling me , that I havnt paid the account, YET I HAVE REPORTED TO TELKOM THAT IT WAS AN IDENTITY *****, NOW Telkom want to take my name to credit bureau ,

PATETHIC TREATAMENT AT TELKOM, ITS SICKNING