Telkom refusing to release my ADSL line !!

I have been trying for more than a month to first cancel my 10mbps uncapped service AND have Telkom release the ADSL line to the open-serve holding pool. Communication within Telkom must be a problem, because every person I speak to has a different story. My dsl line number is ***. Please just release the DSL line so that my new ISP can use it ! There is no way in hell that this can take more than a month !