Telkom refusing to release line into holding pool after 5 months

1. Cancellation request sent on 12 Feb 2018 2. Cancellation acknowledged on 13 Feb 2018 3. Cancellation processed according to Telkom 4. Contact Telkom numerous time between 15 April and 2 May to ask why line had not been released so that new service provider could take over the line - object number: VT-bl-ob-0477 5. 3 months later, today, 17 July - line has still not been released. 6. Attempts to contact Telkom via: - HelloPeter - Facebook - Twitter - Telephonically 7. Still no response 8. Telkom do not give references for their service calls 9. CEBOKAZI, 17 July 2018: 17.24 "you need to call back tomorrow and ask for the retentions department 10. Calls back asks for retention department, told "there is not such thing" 11. Calls Billings department, gets transferred to sales 12. Sales transfers to technical 13. technical transfers to sales 14. Sales transfers to cancellations which apparently is actually accounts 15. Requests supervisor at accounts (which should be cancellations) 16. this mother f&^%$# Mzoxolo Bolf (apparently) has me on now for 17 min waiting to speak to a supervisor, now he's acting like he can't hear.