Telkom refusing to put my landline into holding pool

I have been trying for weeks to get my landline put into a holding pool to no success. I have escalated several times, spoke to call centre managers, even they have sent emails but there is a person called Ashley who is ignoring the request.

Several promises and escalations were made that I will receive a text and that this will be resolved.

I initially contacted Telkom 11th April to let them know I am moving (relocating). There was a problem on Telkom side to do a transfer, so they advised I do a new application which I did In my previous house I had the Telkom Line and Afrihost provided me the broadband.

When my voice line was activated, discovered that Telkom has not put my landline onto the holding pool and did not make it dsl enabled.

I have phoned Telkom about 3-4 times a week since 24 April and nobody wants to take ownership, they just give me another phone number to phone who then tell me to phone another number or department

I am without broadband since I moved into my new house 24 April.

Please can someone escalate my case. I need my line to be put into holding pool and be dsl enabled.