Telkom refusing to provide services

Telkom at it again!!!! The telephone cable is cut resulting in no connection. These things happen I understand...but does it really take over 5 weeks to get a technician out??? After dozens of calls to the call centre, I was eventually told today "Oh we just don't know when a technician will come out". Is this service? Paying our bill is never delayed so why should receiving services be like trying to get water from stone??? Absolutely pathetic Telkom! Reference number: ********** 4