Telkom refusing to process cancellation

I have had it with Telkom and the apparent stalling tactics of just never processing my cancellation of my voice line. If hellopeter dont get their attention to rectify this situation then I will be forced to get in touch with the CPA and have them deal with this matter.

I properly followed the required steps of filling in the cancellation form for my voiceline, scanning it along with my ID and emailing it to ********** on Jul 31, 2017 and received automated reply stating it would be cancelled in 30days etc etc, the normal email you receive after submitting cancellation documents. I then proceeded to make full payment on the next month as required for cancellation and was paid up in full awaiting my voiceline and billing to end. This did not happen and to this day I have been continously receiving a new bill for the voiceline every single month, obviously I did not and will not be paying any of this. This is blatent ******ion at this point.

I contacted livechat and phone support multiple times in months gone by, all promising to look into it and contacting me back and to this day no one did a single thing or ever contacted me back to get this resolved.

As stated this is my last attempt to get someone at telkom to seriously look at this matter and resolve it once and for all.

So far I am aware of multiple people in the same boat as myself with telkom simply not honouring the cancellation requests and them having to threaten telkom in a similar manner which is tiresome and completely unneccesary if a company would just practice any sort of ethical duty.