1 reviews | Active since Feb 2011
Telkom refusing to perform simswap. So I have no connectivityy
<p>I perfermomed a simswap in the Ballito store on Sunday, 12 Feb. I received a new sim card, which they ensured me would be active. When I arrived home, it was not activated.</p> <p>I waited a day, then 2 days, then 3 days, and then 4 days. Still no action from Telkom regarding the sim swap. I have made over 30 calls to the various help lines, all of them insist that they cannot assist me, and I should go to the store. I have been to the store 3 times. And still no action regarding activating my sim. It takes 2 hours for me to get to the ballito store., and I have now wasted over 30 hours on help lines, driving to the store, and waiting in the store. Nobody is ablt to assist men. </p> <p>In sohort, going to a store does not help. Calling a customer help lines does not help. </p> <p>I hope this company realises that they provide an essential servicde, which could mean the difference between profit and losss or even life and death. They are not an ince cream vendor, but they are behaving like poorly operated one.</p> <p>I'd love to get this resolved, I've now spent significant resources of my own, and I believe that the least they could do is get somebody competent, who is able to provide feedback, to work on this case.</p> <p> </p>
The problem has been resolved :
I would like to commend the following people / channels :
1. Busi from Telkom. Thank you so much. Busi contacted me almost immediately afterI posted the complaint on Hello Peter. Within 2 hrs she managed to resolve the problem completely. This is no small acheivement, as nobody else in the the company was able to get action for 4 days previously. Thanks again Busi.
2. The Hello Peter forum : Thank you for providing such an excellent service. My complaint was immediately routd properly , and this enable the resolution of my problem. I would be stuck indefinitely if it wasn't for this forum/tool.
The problem has been resolved :
I would like to commend the following people / channels :
1. Busi from Telkom. Thank you so much. Busi contacted me almost immediately afterI posted the complaint on Hello Peter. Within 2 hrs she managed to resolve the problem completely. This is no small acheivement, as nobody else in the the company was able to get action for 4 days previously. Thanks again Busi.
2. The Hello Peter forum : Thank you for providing such an excellent service. My complaint was immediately routd properly , and this enable the resolution of my problem. I would be stuck indefinitely if it wasn't for this forum/tool.