LM
Lindt M
1 reviews | Active since Mar 2009
06 Apr 2018, 16:43
Telkom - refusing to cancel my services despite receiving notification
I sent my ADSL cancellation form to Telkom on the 12 March with all my documentation. Despite receiving a response from them that they have received my documents, nothing has been done. I call the Callcenter and no one can help resolve this. I have emailed Victor, Madiale Meshack and no one can help resolve this despite promising to escalate. As per usual, telkom holds us at the mercy of the useless callcenter. I went into the branch where I was refused any help and that I needed to go to the call center. Telkom continues to be useless in this space. I will not be paying this bill as I as i have indicated my intentions a while back. They do not even provide me with a reference number.
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Replies (2)LM
Lindt M's updateReviewer Update
26 Apr 2018, 07:08Hi Launa, thanks for the response on this post; however I am not clear on next steps since no one from telkom cancellation has called me to confirm the action taken to resolve this. What do you advise? Thank you for the reference number but it still does not resolve the issue.
LM
Lindt M's update26 Apr 2018, 07:08
Reviewer Update
Hi Launa, thanks for the response on this post; however I am not clear on next steps since no one from telkom cancellation has called me to confirm the action taken to resolve this. What do you advise? Thank you for the reference number but it still does not resolve the issue.
LM
Lindt M's updateReviewer Update
09 May 2018, 13:30This is still not resolved so I am confused by the lies of their social media team. When is telkom going to step up and when are peoples managers going to get them to actually do their work.
LM
Lindt M's update09 May 2018, 13:30
Reviewer Update
This is still not resolved so I am confused by the lies of their social media team. When is telkom going to step up and when are peoples managers going to get them to actually do their work.