Telkom - Refusing to cancel my policy after 4 months

<p>I cancelled my policy with Telkom on the 4th August 2016, received an email stating someone from Telkom would be in contact with me within 21 days. I am still waiting. </p> <p>In September, when my account was debited, I contacted Telkom and told them I cancelled the policy, to be informed that this would be my last month as the contract period of 24 months was not up.</p> <p>Again, in October I receive an invoice for another payment due - I contacted Telkom to inform them that my policy was cancelled on the 4th August, I was given a reference number and told someone would get in contact with me. </p> <p>In November, I received another invoice, again I called Telkom, apparently they tried to contact me once in October regarding the cancellation and didn't get through, but didn't bother to try calling me again. The lady apologised and said someone would contact me. I have yet to be contacted. I placed a stop payment on my account and reversed the debit order when they debited my account on the 15th November. At the end of November they debited my account again.</p> <p>I have now received another invoice for payment due in December. I refuse to have this payment go through again. </p> <p>I honestly do not know what to do for them to cancel my policy and stop debiting my account. If this problem isn't resolved within 48 hours, I'll be laying a complaint with the Telecommunications Ombudsman. </p>