Telkom refusing to cancel my contract !

Dear Telkom Customer Service Team,

I hope this message finds you well. I am reaching out to express my deep concern regarding a long-standing issue with my SIM card and pocket Wi-Fi router contract. Several years ago, I entered into a contract for both services, which I fully paid up. Unfortunately, I did not receive any communication regarding the cancellation process, leading to my account being handed over to VVM.

It’s quite alarming that as my contract was approaching its end, Telkom sales representatives repeatedly contacted me with the intent of persuading me to sign up for a new service. Throughout this time, despite my declining their offers, none of them thought it necessary to inform me about the need to cancel my contract. This raises serious concerns about whether this service provider genuinely has their clients' best interests at heart.

I have made my frustrations clear to VVM, emphasizing that had I been informed about the necessary steps to cancel the contract at its expiration, I would have taken immediate action to do so. Furthermore, I pointed out that my records should clearly indicate that I have not utilized either the pocket Wi-Fi or the SIM card for an extended period. During a recorded phone call, a VVM consultant assured me that my contract would be canceled upon payment of a specified amount, which I promptly paid in good faith.

To my astonishment, years later, I have discovered that the contract was never canceled, and I am now facing additional fees. This situation is incredibly disheartening, especially considering the financial strain many of us are currently under in this challenging economy. It is unreasonable for me to bear the cost for services I am not using, especially since the contract should have lapsed.

I request that Telkom thoroughly review your records to verify that I am not using the SIM card and subsequently cancel the account. Should this matter remain unresolved, I am prepared to escalate it to the Ombudsman to assert my rights as a consumer.

Furthermore , I would like to reference a formal request I submitted in 2021 to cancel this contract, which carries the reference number ***4. Due to the apparent incompetence on the part of both Telkom and VVM, my credit bureau report is now being adversely affected, and I seek immediate resolution.

Thank you for your prompt attention to this matter. I look forward to your swift response and hope for a favorable resolution.

Best regards, Lorraine Sithole ***