1 reviews | Active since May 2015
Telkom refusing to cancel my account
I have been trying to cancel my account with telkom. 13th April was when I submitted the signed forms, and then again on the 19th. I have since asked the problem to be escalated twice. Yet I received an invoice today. I will be approaching the ombudsman if this gets debited from my account come 26th may as it will be well over a month since I app**** for the cancellation and totally against the consumer protection act never mind good practice.
Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
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Regards
Hazel
Telkom Social Media Team
Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team