Telkom refusing to cancel ADSL line

<p>During January 2016 I visited the Telkom store in Rosebank in an attempt to close / cancel my ADSL line, only to be told that cancellations are not dealt with in the stores; I have to complete a form and mail it to the cancellations department. After mailing this form to that department at least 3 times - and receiving back a mail confirming receipt of my mails - the line is still not cancelled to this day!!!</p> <p>Since then I keep on getting invoices and threatening text messages.</p> <p>Also calls from a debt collector (Aziz at Debt-In). With a **** promise of assisting with the closure of my account / line by the debt collector, I settled my account with Telkom (for a service I was not using or wanting) on 13 Mar 2017 but the line is still not cancelled and I am still receiving invoices and text messages</p> <p>How can I get my account closed?!</p>