Telkom refusing to assist with ***** case - ***2

I need feedback on this ***** case- ***2. I am getting conflicting feedback where your agents on X say the matter was closed because the account has notes that I upgraded. I have submitted an affidavit that I did not upgrade and Telkom needs to present me with proof beyond "notes" on a system I have no access to. Secondly notes are not indisputable proof that I upgraded which I did not. I already have a solved matter where Telkom admitted to "making a mistake" and opening a second account under my name. Prior to that the case was closed without giving me any feedback and I spent days following up. I will be opening a case of ***** against Telkom by end of next week if I don't receive feedback with proof or my money back.