Telkom refuses to terminate services. I am being held captive by them.

I am being held captive by Telkom. After years of bad service, I finally had enough and changed to another service provider. Since then, I trying to stop all previous Telkom services but without success. Telkom makes in virtually impossible to terminate services. At the Telkom Direct shop at the local Mall, they give you a form to fill in and send to a specific Telkom email address. This I did, and Telkom sent me a reply that they received my request. Since then, I sent the same message many times. Telkom simply refuses to terminate any services and they keep on sending monthly accounts. Recently, the email service stopped working and the new online service for terminating services is non-functional.

Shame on you Telkom! You deliberately make it very difficult for unhappy customers to leave you, out of sheer vindictiveness. Not only do you refuse to let old customers go, you also refuse requests to port old landline numbers to the new service provider.