AN
Adriaan N
1 reviews | Active since Jan 2011
10 May 2018, 04:56
Telkom refuses to stop invoicing despite ongoing requests to cancel service
I've sent Telkom numerous requests asking to have my landline cancelled. Not only did Telkom make it very difficult for me to cancel the contract (through calls, emails and forms required), they also refuse to stop billing me.
I haven't been using the line, and Telkom keeps sending me invoices despite me asking them to stop. Telkom keeps asking me to provide information that I've already provided to them in the original cancellation request 6 months ago.
In the meantime they keep billing me despite me no longer having a landline phone. This is no longer poor service, it's ******** behaviour with Telkom billing me for a service that I don't want, don't use, and have explicitly asked to cancel.
Helpful (0)
Replies (1)0
Replies (1)AN
Adriaan N's updateReviewer Update
13 Nov 2018, 02:30Hazel from the Telkom social media team contacted me asking if I needed assistance with the above query. I responded in 24 hours saying yes that I still needed support. That was in September this year, and I'm still waiting for her reply.
AN
Adriaan N's update13 Nov 2018, 02:30
Reviewer Update
Hazel from the Telkom social media team contacted me asking if I needed assistance with the above query. I responded in 24 hours saying yes that I still needed support. That was in September this year, and I'm still waiting for her reply.