Telkom refuses to solve my problem after >72hours

My old laptop device was ****** on 30.07.2015, reported to the police SAPS case number 783/7/2015& replaced with a new one. My old device was registered on Telkom system&I was able to use the 10GB full speed Wi Fi facility with no problems. However when I tried to use the new device with a New MAC address, your system did not allow this as it still has the Old MAC address in its records. I lodged this complaint with your Mr Sandile Ndaba on 10/9/2015 Telkom case number ***1 o.b.o.my spouse&Telk always conf with herB4 talking with me&although he assured me that something would be done within 72 hours, nothing has been done even though more than 72 hours has already elapsed&nobody from the technical division has even bothered to contact me even though Mr Ndaba assured me that somebody would. In fact, he is now reluctant to take my calls. I must also mention that I've spoken with Samke Zumgu on 03/9/2015 who rudely put the phone down on Mr Stanley from the Telkom Stanger store