Telkom Refuses to Respond or Solve Issue

We upgraded a contract with the Telkom Direct Store in Centurion on Saturday the 20th of Jan 2018.

We upgraded to a Huawei Mate 10 Pro which comes with a Huawei Smart Watch 2. They claimed not to have stock and that stock would be arriving the following Monday. I went to the store on Monday and they stated they had been offline the entire day and could not book out any devices.

On Tuesday I phoned the call center to confirm the availability of stock, which they confirmed to be 3 Black Huawei Watches. When We entered the store 10 min later they claimed to have no stock.

I took to Twitter where Telkom repsonded to the initial Tweet but nothing further leaving the matter in the air.

I phone the call center to confirm stock once again which they did and told me there were two watches in stock.

Someone at Telkom Direct Centurion is making promises to friends and "reserving or dibsing" stock for friends and not releasing the stock to the customers that actually are in store.