ZK
Zane K

1 reviews | Active since Nov 2015

23 May 2019, 18:25

Telkom refuses to replace ****** cables.

I have had to move to capped LTE internet with a different provider and at higher costs, as Telkom refuse to replace ****** cables in my area. After the floods in April 2019, the collapsing infrastructure made it very easy for ******* to ***** cables, causing an internet and telephone landline blackout affecting businesses and homes. As more and more people began to call in to ask Telkom to rectify the matter, the response was that they will no longer be replacing copper cables in my area, and we can all pretty much just take a hike. Since this myself, and several neighbors have cancelled their Telkom landlines, and have moved to different internet provides, this however at their own expense. If they didn't want to replace the copper cables, the least they could have done is lay down fiber cables, which most of us would have been happy to switch to. However, 3-4 years on we are still waiting.

I have nothing but contempt for Telkom and their appalling attitude towards their customers, and generally towards the South African public and small businesses.

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