Telkom refuses to replace cables

Our cables were ****** back in April and after months of calling their customer care line (and receiving ****py service), I had to go and beg telkom for an alternative to having no line at all.<br> <br> My problem didn't end there. I was paying for a 4mb uncapped line, and I live in a house were my entire family depends on an internet line. Some require it for work, others for studies. Again, I call in and receive no help. Finally they offer us a ****py wireless solution - 10gig capped at 2mb. Upon asking if the cables will be replaced or if we would get fiber optics, I was told \sorry that's all we are offering you."I am truly ****ed off"