telkom refuses to release DSL line

On the 17/3 I requested that my 10mbps DSL line be placed in the wholesale holding pool so that another ISP could take over the managementof the line. The call centre processed the order and gave me the following order number ***A. I called the next day and another person confirmed that the line was indeed in the holding pool. My service provider has been trying daily to take over the line with no success as they receive the message that another ISP has control of the line.<br> <br> On 31/3 I received the fllg cryptic sms from Telkom \.....area does not support 20Mbps.....ADSL order ***A has been cancelled\" !! <br> <br> On Monday 4/4 call centre says that there was a request to downgrade my 40Mps line to 20Mbps (surprising since max line speed in my area is 10Mps) so there was a delay in placing the line the holding pool!! <br> <br> The consultants solution was to send an email to some other department requesting that my line be placed in the holding pool asap. Consultant could not escalate the issue or give me any written confirmation of when i could expect the line to be released. So I could be waiting forever for telkom to release the line asap."