TELKOM REFUSES TO REIMBURSE ME- PATHETIC SERVICE

Absolutely horrible service from Telkom and not wanting to give me my data! I loaded 2GB data on 25 April 2018 via my banking app early morning- I was given a reference number immediately via SMS indicating that they apologise for the delay in loading. I followed up and it turned out that there was indeed an error on their side. The people I spoke to days following that assured me that my query was escalated and they are working on loading my data. Weeks later, it turned out when I called the call centre that my query had not been logged. They only loaded in on 08 May 2018 as an issue to be escalated. On 13 May 2018 I received a call and I was told that the issue is resolved and should get my data within 72hours. I even received an SMS to indicate that the issue was resolved with case nr: ********** 3. Till this day- I follow up every single week, more than a month later, their consultants are rude, no one can help. I got told today it was escalated to escalations and only they would be able to assist me, no one else. I have been told I would get called, to date NOTHING since that call on 13 May 2018. It is now more than 17 days later according to their turn around times and 72working hours have lapsed but Telkom just refuses to give me my data. I ended loading my own data. Their twitter services - I get ignored everytime I produce my case number! Absolutely horrible service, to think I have a contract with them for my home router- I cannot wait till my contract ends February 2019- I would not recommend Telkom to anyone as the consultants also dont know what they are doing. No one has assisted me and clearly no one cares. When I ask for the complaints line or email address, they tell me they dont have! What type of service provider would not want to hear reviews on their product and service. I have been cheated out of my data- it's 05 June- data bought 25 April 2018- absolutely disgusting service!!! It would have been really nice if someone at least called me to update me, I call every week, at least twice, get told I'll be called but no one even bothers! Just an update would be great on what the delay is!!!!