Telkom Refuses to refund me

<p>I was charged a "Migration Penalty" for getting a brand new contract, i had never been a customer before and my very first experience with telkom is for them to charge me R2300 for a migration penalty and then not pay it back. I've since logged a call and followed up numerous time with no help except for "We're escalating it". It's been 4 months now and i'm tired of having to phone them to ask when they will be giving back my money. </p>