Telkom Refuses to pay back the money

I'm shocked at the service that I received from telkom. I will encourage everyone I know to never enter into an agreement with telkom . I am getting my fiance to cancel our contracts with telkom ASAP.

I sent through a request for telkom to cancel my ADSL line on the 9th of October 2017.The necessary documents that they asked me to send, to have the line cancelled was sent to them at ********** .On the 8th of November I made a follow up and was told that I need to resend the email .Once again I send forward the very same email i sent on the 9th to ********** and to Mapun this is an agent that works there.On the 14th of november i called the centre and once again i was advised to resend the form.I was asked to pay the account while this was going on even tho i stopped using the service in September.After sending another email in January they finally cancelled the line this is after 3 months after i send through the initial request.

Now i was told by the consultant who i spoke to that i need to pay the account even tho im not using it,She advised that i can log a bill dispute once the line has been cancelled.

I paid telkom R1600 in December for a line that should've been cancelled on the 9th of November 2017.I called to dispute this as i was advised to do by a Telkom representative as i should not have been billed after the 9th of November. The person who handle the dispute 'Manntombi Tigna ' did not even bother to call me to advise what the outcome was.When i called in i was told that this person closed of the dispute without contacting me to advise me what the outcome was.I was told that the dispute was rejected .What we established was that Manntombi did not take into account when i send through the initial request to have the account cancelled.She did not take into account that i paid for the service for the month of November and December which i should not have paid for.I was told that telkom will credit me R194 .If manntombi called me I wouldve explained my hole situation to her .I paid for a service for two months which i should not have done.I gave telkom 30 days notice to cancel the account but they ended up cancelling the account on the 10th of January 2018 instead of the 9th of November as i send through the cancellation form on the 9th of October .But yet i had to pay a bill for the month of November and December.I paid telkom a Deposit of R700 when I took out the line.I was charged a cancellation fee of R746 ..so in my mind telkom would owe me the (R800*2) +700-746...As to how they got to that amount of R194 their representatives cant even explain.As my account was up to date at the date of cancellation.I was not in arrears ,so the question is why telkom refuses to pay me back the money i paid for a service that i cancelled.Why is it my problem if they did not close the account within the 30days as stated in their terms and conditions.I tried to get hold of their complaints department to raise the issue but nobody wants to give me a phone number nor an email address.